Softball Superstore will action shipping as follows:
- Online orders will be shipped as soon as the order is confirmed and payment has been received successfully. Please allow up to 24 hours for payment to appear in our accounts. Once received the order will be shipped that day.
- Orders shipping to North Island destinations run on a two-three day inter island service with NZ Post Courier Service or overnight service using New Zealand Couriers. All will have track & trace capability.
- Orders shipping to South Island destinations run on a two-day service or overnight by NZ Couriers.
- One-Day and Two-Day shipping count from the day of shipment (i.e. if goods are shipped on a Monday via Two-Day shipping, they will arrive on the Wednesday). Shipment times are not calculated from the time the order is placed.
- Please allow additional shipping times for weekends and public holidays.
- While the Softball Superstore takes responsibility for the delivery of your goods, please note that because we use third party courier services, we have no control over the delivery times of items once they leave our warehouse. The aforementioned shipping times are based off the services we receive from each courier service, and are subject to change.
- If your item has not arrived inside the specified dates, or if there is a problem with your item once received (i.e. damaged, incorrect product etc.) please contact us immediately toll free on 0800 112 985